Digital Pharmacy

Operations scale-up after order volume tripled

A digital pharmacy grew faster than its back office and needed operational depth without a hiring spree.

Client

Digital Pharmacy

Timeline

12 weeks

Services

Back-office ops • HR and recruiting • Finance admin

Challenge

Order volume tripled in two quarters. Fulfillment support, order exceptions, and finance admin were consuming the core team, and every new hire took months the company didn't have.

Approach

- Stood up an operations pod for order exceptions, fulfillment support, and reporting.
- Took over recruiting and people ops for the client's Manila-based staff.
- Built a finance-admin workflow covering reconciliation and vendor management.

Outcomes

- 3x order volume absorbed with zero added in-house headcount.
- Order exception backlog cleared within the first 6 weeks.
- Monthly close time cut from 15 days to 6.

"They run everything from paid media to HR paperwork. Our core team finally gets to focus on product and clinical quality."

CEO

Digital pharmacy