Operations
Why the best health brands keep their core team small
The strongest telehealth companies run lean core teams and hand everything else to specialist operating partners. Here's the math behind it.
Jun 20, 2026 · 7 min read
ReadRxFormulas Journal
Health growth and operations, explained clearly.
Practical playbooks for marketing, patient support, retention, and building distributed teams.
Growth
A practical playbook for reducing CAC in telehealth
Paid acquisition in health categories gets expensive fast. The fix is rarely more budget — it's creative volume, funnel segmentation, and testing discipline.
May 28, 2026 · 8 min read
ReadCustomer Experience
Building a patient support team that patients actually trust
Health-brand support is not e-commerce support with a different macro set. Here's how to build a team that's safe, fast, and genuinely helpful.
May 2, 2026 · 6 min read
ReadRetention
The retention playbook for subscription health brands
Acquisition gets the budget, but retention pays the bills. A practical program for lifecycle, winback, and support-led saves.
Apr 10, 2026 · 7 min read
ReadTalent
What founders get wrong about building teams in the Philippines
The Philippines is the best-kept non-secret in health operations. But the difference between a great team and a churn machine is how you build it.
Mar 18, 2026 · 6 min read
ReadMarketing
Compliant marketing that still converts
Health marketing lives inside real constraints — platform policies, claims rules, patient privacy. The winning teams treat compliance as a design input, not a veto.
Feb 24, 2026 · 7 min read
ReadData
The metrics stack for telehealth operators
Beyond CAC and churn: the operating metrics that tell you whether a telehealth business is actually getting healthier.
Jan 30, 2026 · 6 min read
ReadOperations
Operations planning after the growth spike
Product-market fit breaks operations before it breaks anything else. How to add capacity in the right order when volume triples.
Jan 8, 2026 · 7 min read
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